Our Partners and Platforms
Clients often ask about what resources we use, and we pride ourselves on having the best resources available to provide you with the best services.
Intelliflo
We use Intelliflo as our customer relationship management system. We have used this system since 2015, and all client records are held here. Intelliflo includes a secure client portal for paperless document sharing and client onboarding, which provides clients with access to their financial information and allows for secure communication with their adviser. Intelliflo allows our clients to have direct access to their records when they log into their dedicated account using their Personal Finance Portal.
Personal Finance Portal
Intelliflo PFP is the Personal Finance Portal, a secure online client portal that allows us and our clients to securely share information and communicate. It provides clients with a consolidated view of their financial position, including up-to-date valuations, and enables them to track progress on goals. We can use it to manage client data and comply with regulations like GDPR.
Key Features for our clients
1
Consolidated view
See the value of investments, pensions, and even aggregated bank accounts in one place.
2
Goal tracking
Monitor progress towards financial goals.
3
Fact find and data management
View and sometimes amend selected fact-find data, which ensures information is current.
4
Secure communication
Send and receive secure messages, documents, and conduct live text, voice, or video chats with advisors.
5
Document storage
Access stored documents securely from any device.
6
Open Banking integration
Allows for importing income and expenditure data from bank accounts.
As lifetime financial planners, Interface has used lifetime cash flow modelling for over twenty years. Intelliflo cash modelling is a financial planning tool within the Intelliflo system that helps us to forecast a client’s future finances to show if they are on track to meet their goals. It integrates all aspects of financial planning to create a coherent, long-term plan, allowing us to build, test, and adapt different scenarios to demonstrate the value of their advice to clients
We may use a Voyant to assist us in your cash flow modelling. Voyant is a financial planning platform that allows financial advisors to create interactive, visual cash-flow plans for their clients. It helps advisors and clients explore “what if” scenarios, analyse the long-term impact of financial decisions, and visualize complex data to build a comprehensive financial plan. The platform is used to model everything from income and expenses to retirement planning and long-term care costs.
For some clients, we may use Wealthlink when it is appropriate to do so. Wealthlink connects Intelliflo’s Office software with the SS&C Hubwise investment platform, allowing us to set up, manage, and rebalance client investment and pension plans directly within the Intelliflo system. This ‘deep integration’ eliminates the need to log in to the investment platform separately and reduces manual data rekeying, which helps to improve efficiency and accuracy, therefore reducing costs and charges for our clients.
Interface became paperless in 2006 when all historical documents were scanned and shredded. Watermark PaperCloud is a cloud-based document management system that acts as an online filing cabinet; we use it for storing, organising, and securing digital documents. Clients can request their own log in to view their documents.
Defaqto is a UK-based financial information and ratings company that provides independent, expert analysis on a wide range of financial products, including insurance, bank accounts, and investment funds. We use Defaqto for assessing our clients’ risk profiles, and to research different plans and funds. It is directly linked to their PFP accounts, and they can view it and review it at any time.
Timeline is a provider of model portfolios for financial advisers, offering discretionary portfolio management services. They provide low-cost, evidence-based portfolios built on academic research. We use Timeline’s services because it helps us to manage tasks such as research, construction, rebalancing, and performance analysis, so that we can focus on our client relationships. Timeline offers several different model portfolio ranges, each featuring portfolios with varying equity allocations to suit different risk profiles.
Nucleus Financial is a UK-based independent investment wrap platform that helps us manage our clients’ assets in a single online account. We have used Nucleus as our main platform for our clients for over 15 years; it provides an open architecture platform for a wide range of investments, including ISAs and pensions, and offers a client portal for 24/7 access to portfolio information.
We work with Countrywide Tax and Trust Corporation (CTTC) in providing estate planning services for our clients. We use their software program, Legacy, to draft wills, trusts, lasting powers of attorney and other associated documents. Countrywide also provide a secure document storage service which we highly recommend, and we may refer clients to them for work that requires specialist expertise, such as conveyancing or probate.
Interface has a direct agency with HMRC to help clients with their tax queries and for those clients who require a tax return service we use Digita to prepare their computations and submit their tax returns.
Dropbox was used historically to store many business documents and it is retained to provide access to those historical records.
